$1.25 Million settlement!

"The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."
Link: AOL agrees to customer service reform | Tech News on ZDNet
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*ahem*... HAHA!!